Mailpiece Design Analyst (MDA) Customer Service Help Desk Process

This presentation outlines the MDA Customer Service Help Desk Process.

Presentation for Online Enrollment Pre-Production Environment Training

Service Standards

This presentation provides information on Service Standards.

Service Hubs and Facilities Locations

This document provides a list of service hub facilities, includes area, district, NASS, site, locale key, and start date.

ANKLink®: The New Address Quality Tool

A 2005 National Customer Support Center presentation on the new ANK^Link®, an enhancement to the 18-month NCOA^Link® product. Includes an overview, features and benefits, application details, and requirements.

Publication for Streamlined Mail Acceptance for Letters and Flats (Pub 685)

Streamlined Mail Acceptance for Letters and Flats (Pub 685) contains the policies and processes for the verification of eligible business mailings using tools provided by Intelligent Mail® Full-Service, eInduction, and Seamless Acceptance.

Electronic Verification System (eVS®) Publications and Instructions

This document contains eVS® guides and publications.

Computerized Delivery Sequence (CDS) Sample ZIP Code™ Password

The CDS Sample ZIP Code file requires a password.

Computerized Delivery Sequence (CDS) Conversion Software Instructions (Windows)

This docoument provides instructions for Windows conversion software for the CDS product.

Computerized Delivery Sequence (CDS) No Stat Counts

This document contains the No Stats Count Data file for CDS.